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Our Policies

At Rockpool Jewellery, we work hard to ensure our store policies are fair, clear and transparent. If you can’t find the information you’re looking for below, don’t hesitate to get in touch so we can help you further.


Privacy Policy

Rockpool Jewellery Privacy Notice

This Privacy Notice provides details of how Rockpool Jewellery collects and processes your personal data through our website www.rockpooljewellery.com.

By providing us with your data, you are confirming that you are over 13 years of age.

Our contact details are:

Rockpool Jewellery

19 St Davids Way

Whitley Bay

Tyne and Wear

NE26 1HZ


0191 252 2372

Email: rockpooljewellery@outlook.com

It is important that any information we may hold for you is accurate and up to date. If you need to let us know of any changes to personal information we may hold, please contact us at the email address above.

This Privacy Notice covers Rockpool Jewellery’s treatment of your personally identifiable information collected on our website rockpooljewellery.bigcartel.com and www.rockpooljewellery.com and our Facebook and Instagram and other online accounts. This policy does not apply to the practices of any organisation not under the control of Rockpool Jewellery, persons not employed by Rockpool Jewellery and any third parties.

Collection and Use of your Personal Information

You can visit the Rockpool Jewellery website, Facebook, Instagram and other online account pages without being required to provide any information about yourself. However, if you wish to interact with Rockpool Jewellery through the website or online platforms, for example, our contact form on our website, we may need to collect certain personal information from you. It will also be necessary to collect certain personal information to process any orders that you may make with Rockpool Jewellery to allow us to fulfil your order request. The information you provide will be used to fulfil orders and reply to queries and requests. By voluntarily providing personal information to Rockpool Jewellery, you are providing your consent to the collection and use of the information in accordance with our privacy policy. The lawful purpose for Rockpool Jewellery using this personal information is to respond to contact initiated by yourself through queries and requests and to process any orders submitted for Rockpool Jewellery’s products and services on our website or other online platforms.

It may be necessary for Rockpool Jewellery to hold some personal information to allow us to process any orders made. You have the right to request a copy of the information we hold for you at any time and also have the right to request that we delete any information that we hold about you. The information we hold will be the minimum required for us to comply with any statutory or legislative processes.

Any information held will not be provided to any 3rd parties apart from to dispatch your order. Rockpool Jewellery is not responsible for the accuracy of the information provided by the customer when making a purchase.

Collection and Use of Non-Personal Information

Rockpool Jewellery will receive non-personal information from your browser such as IP address and pages you requested. This information may be used by Rockpool Jewellery to analyse usage of the website or other online platforms for the purposes of improvements to the site and to inform future product production. This information will not be connected to any personal information collected from you.

Information sharing

Rockpool Jewellery will not share your information with other parties unless in the following circumstances:

  • We have your expressed consent to share the information for a specified purpose

  • We need to respond to court orders, subpoenas or other legal processes

  • We need to protect the personal safety of users of our website or online platforms or defend the rights or property of Rockpool Jewellery

  • We find that your actions on our website or online platforms violate our terms of use or any of our usage guidelines for specific products or services

Your Consent

If you do not consent to the collection, use or potential disclosure as per the reasons listed above, of your personal information, please do not provide any personal information to Rockpool Jewellery. If you have provided personal information to us and no longer consent to its use, please contact us at rockpooljewellery@outlook.com and request that any information we have for you is removed.


No data transmission over the internet can be guaranteed to be 100% secure. However, we are committed to ensuring that your information is secure and to preventing unauthorised access. We have physical, managerial and electronic control procedures and firewalls to prevent access to your information and we will only retain your information for as long as is required i.e. in order to fulfil a purchase with Rockpool Jewellery and for our financial records.

Changes to this privacy policy

We may amend this privacy policy from time to time, without notice and at the discretion of Rockpool Jewellery and we would ask that you review our Privacy policy periodically. Your continued use of Rockpool Jewellery after any such amendments signifies your acceptance of any changes.


If you have any questions please email us at: rockpooljewellery@outlook.com

Date of Policy: 27th May 2019

Author: Rockpool Jewellery, Joanne Hunt

Document control:

Review Period – Annual

Version 1.0



We hope you will be very happy with your purchase, however, if you do wish to return an items, please read the details below:

  • Any items returned must be returned in their original packaging to the address on the delivery note included in your order within 14 days of delivery.

  • Please include your name and order number on the return

  • We do not refund postage for returned items and you will need to pay for any postage costs associated with your return

  • For hygiene reasons, we cannot accept returns of earrings unless damaged or faulty (please see next section on faulty and damaged items)

Faulty or Damaged Goods and Exchanges

We hope our items reach you in perfect condition. However, if you do feel that and item is faulty or has been damaged in any way, please contact us using the contact us for on the website, or by emailing rockpooljewellery@outlook.com. Please detail the nature of the fault or damage and include pictures of the items.

If a replacement item is required, we will not issue and items for exchange until the original item has been returned and inspected.

We aim to provide exchange items as close as possible to those originally purchased. However, due to the handmade nature of our jewellery there may be some slight variations in design and colour.

When returning a faulty or damaged item, you will initially need to pay for the postage costs of the return. Following receipt and inspection of the returned item, if is found to be faulty/damaged, a refund will then be issued for reasonable postage costs based on standard costs for postage at the post office.